Returns, Refunds and Exchanges
FREE INTERNATIONAL RETURNS
The extended Christmas Exchange/Return period is now open. Any orders placed from 16th November will be able to be returned until the 14th January. Please note, if you try to return an item after the 14th January, it will not be accepted.
Pre-Returns Check: If you wish to exchange your order that you have received, we are only able to exchange the size or colour of the product you originally ordered. We are not able to exchange from one product (eg a backpack) to another (eg a jacket). If you wish to change to a new product, please return your original order and make a new order on our website for the new product.
Good News, if you have ordered from one of these countries we can offer FREE RETURNS:
Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungry, Ireland, Italy, Latvia, Lithuania, Luxemburg, Netherlands, New Zealand, Norway, Poland, Slovenia, Slovakia, Spain, Sweden, USA.
We've made returning your items even easier through our partner, ReBOUND who have revolutionised International returns and a service used by some of the largest global brands. If you return with ReBOUND, you will be able to print out your local return label and ReBOUND will keep you informed on your parcels return journey. We recommend using the ReBOUND return service for your returns by visiting the Proviz REBOUND Returns Portal.
To return a product, you do not need to call or email us, just follow these simple steps:
-Go to ReBOUND returns and click "Get Started".
-Enter your order number and choice of postcode, email address or phone number. Your order number can be found in your order confirmation email or the invoice included in your parcel.
-Select a return method that suits your needs. We recommend that you select one of the tracked options to enable you to check the progress of your return.
-Confirm your sender address, phone number and email address. ReBOUND will send your return confirmation to the email address provided. The email will contain links to track your return shipment and a copy of your unique return label (so that you can print out your label at a later date if you do not currently have access to a printer).
-Print your label and attach it on the parcel.
If you have received a free promotional product with your order, it is important to note you must return it if you are sending your product back for a refund. Please do not return it if you are exchanging your product.
For orders from Switzerland you are still entitled to Free Returns but you will need to email [email protected] and you will be sent a Postage Label.
If your country is not listed above or you would like to return your product another way, you will have to pay for shipping back your returns, please email [email protected] quoting your order number, state the reason for your return and then send direct to:
We can only give refunds for goods that are returned in a perfect unsoiled condition and with all packaging, labelling and hangtags fully attached.
You will receive an email notifying you when your order has been received by our warehouse, it will then be forwarded to the returns team to be checked in and you will receive another email once your return item has been checked in - we aim to process any refund due to you within 14 days of the date you receive the 2nd email. In most cases, we should be able to do this sooner, however, please do bear with us during peak sales periods. We aim to make refunds using the same method you used to pay for your purchase.
For further information on our refunds policy please see our Terms and Conditions of Sale.