We endeavour to dispatch all orders within 24 hours (Monday to Friday) from our UK warehouse. Proviz ship to all countries worldwide with shipping options as detailed below.
New Zealand & Australia
All orders are sent by a DHL, Fedex or UPS courier depending on the final destination.
| Shipping Method | Cost | FREE Shipping on orders over |
Shipping Times* |
|---|---|---|---|
| Tracked Courier | NZ$12 | NZ$140 | Normally 7-10 Working Days |
| Expedited Courier | NZ$25 | N/A | Normally 4-6 Working Days |
| Express Courier | NZ$45 | N/A | Normally 2-3 Working Days |
* These are estimates. Please note that due to the current Covid-19 situation and staff shortages at some of the courier firms, deliveries may be subject to delays due to reduced flights from Europe to New Zealand & Australia.
Rest of the World
| Shipping Method | Cost | FREE Shipping on orders over |
Shipping Times* |
|---|---|---|---|
| Tracked Shipment | NZ$15 | NZ$150 | Normally 4-6 Days |
| Expedited Courier | NZ$25 | N/A | Normally 3-5 Days |
| Express Courier | NZ$45 | N/A | Normally 2-3 Days |
* These are estimates and may vary depending on which country you are in. Please note that due to the current Covid-19 situation, deliveries may be subject to delays.
Tracking
- After your order has been shipped you will receive an email which contains the link to the online tracking of the chosen shipping service.
- Please be aware that it might take up to 24 hours from the receipt of your shipping confirmation email before the online tracking is visible.
- If you are a registered customer you can also see the shipping information in your account.
Free Returns
We're happy to offer a free exchange or refund on undamaged items, for more information go to Returns page
Lost Items
The shipping services will not deem a parcel to be lost until it has been in the postal system for a period of 20 working days for International orders. Although it is unlikely shipments will take this amount of time we are unable to despatch a replacement or issue a refund until this period of time has elapsed. If you have ordered an item which may not fit in your post box please check that your local post office is not holding it for collection.
Return to Sender
Please ensure you provide accurate address details or, if you select a tracked or courier service, please make sure someone will either be available to sign for the delivery or able to collect the parcel from the shipping company within a good time so that your delivery is not returned to us. If it is returned to us because you have provided the incorrect address or are unable to accept a tracked or courier delivery we will charge for redelivery.
Delivery Policy
Further information on our delivery policy is set out in our Terms and Conditions of Sale.
