We endeavour to dispatch all orders from our USA Warehouse within 24 hours (Monday to Friday). Proviz deliver to all countries worldwide with shipping options as detailed below.
United States
All orders are sent by USPS, UPS or Fedex depending on the final destination.
| Shipping Method | Cost | FREE Shipping on orders over |
Shipping Times |
|---|---|---|---|
| Standard Tracked Shipment | $8 | $120 | Normally 3-5 Days |
| Expedited Tracked Shipment | $12 | $150 | Normally 2-4 Days |
| Express Courier | $50 | N/A | Normally 2 Days |
* The service is chosen depending on weight/value
Rest of the World
All orders are sent by USPS, UPS or Fedex depending on the final destination.
| Shipping Method | Cost | FREE Shipping on orders over |
Shipping Times* |
|---|---|---|---|
| Standard Tracked Shipment | $20 | $135 | Normally 5-8 Days |
| Expedited Tracked Shipment | $30 | $200 | Normally 3-6 Days |
* These are estimates and may vary depending on which country you are in. Please note that due to the current Covid-19 situation, deliveries may be subject to delays.
Purchasing from Canada: Due to delays, that are out of our control, when sending goods from our USA warehouse to customers in Canada, we now ship all orders to Canada from our UK warehouse. The delivery time is the same if not a little quicker! Please be aware that Customs Import fees into Canada may apply.
Tracking
After your order has been shipped you will receive an email which contains the link to the online tracking of the chosen delivery service.
Please be aware that it might take up to 24 hours from the receipt of your shipping confirmation email before the online tracking is visible.
If you are a registered customer you can also see the shipping information in your account.
Free Returns
We're happy to offer a free exchange or refund on undamaged items, for more information go to Returns page
Lost Items
We can file a claim for “lost” shipments any time after the tracking shows as delivered and it hasn’t been received. If the item isn’t showing as delivered but tracking hasn’t moved, we can file a claim after 20 days. Although it is highly unlikely deliveries will take this amount of time we are unable to despatch a replacement or issue a refund until this period of time has elapsed. If you have ordered an item that may not fit in your post box please check that your local post office is not holding it for collection.
Return to Sender
Please ensure you provide accurate address details and, if necessary, make sure someone will either be available to sign for the delivery or able to collect the parcel from the delivery company within a good time so that your delivery is not returned to us. If it is returned to us because you have provided the incorrect address or are unable to accept delivery we will charge for redelivery.
Shipping Policy
Further information on our delivery policy is set out in our Terms and Conditions of Sale.
