Returns: Refunds and Exchanges
Festive Period: Returns and Exchanges
The returns/exchange period for Christmas gifts has now ended. We can not accept any returns for orders purchased in 2017.
We're happy to offer an exchange or refund on undamaged items. If you wish to return an item for a refund or exchange please email [email protected], quoting your order number, to advise us what you would like to do.
If you have received a free promotional product with your order, it is important to note you must return it if you are sending your product back for a refund. Please do not return it if you are exchanging your product.
When returning an item please ensure all packaging, labelling or hangtags are fully attached and the items are in a perfect unsoiled condition (as new) then send them to:
Please ensure you include in your package your order number and, if you wish to exchange your item for a different size, the new size that you would like to change to.
If you would like an exchange to be sent to a different address please email the new address to [email protected] in good time and we will do our best to change this. We cannot accept a new address by note received with your returned goods.
You are entitled to return your product for refund or exchange within 14 days of receipt.
You will need to pay all delivery costs of returning the goods.
If you have any questions, please do not hesitate to call our Customer Services Team on [email protected].
We can only give refunds for goods that are returned in a perfect unsoiled condition and with all packaging, labelling and hangtags fully attached.
We aim to process any refund due to you within 14 days of the day we received your returned goods. In most cases, we should be able to do this sooner, however, please do bear with us during peak sales periods. We aim to make refunds using the same method you used to pay for your purchase.
Only the cost of the goods will be refunded. We will not refund any delivery charges.
If your order qualified for a free gift (see Offers & Free Gifts) and you are returning all of the items you ordered but do not also return the free gift we will deduct the price of the free gift from any refund amount (unless you notified us when making the order that you did not want the gift).
For further information on our refunds policy please see our Terms and Conditions of Sale.