Help & FAQ's
Where can I buy Proviz products online?
We send to almost all countries across the world.
Which currencies can I buy in?
You can buy in four difference currencies on our four international websites.
USA WEBSITE - USD
UK WEBSITE - GBP
GERMAN WEBSITE - EUROS
AUSTRALIAN WEBSITE - AUD
What payment methods can I use?
The payment methods are listed at the footer of each of the individual websites, we take all major credit and debit cards, Apple Pay and Paypal.
Do you accept cheques?
No, all orders need to be processed with a valid credit or debit card or through paypal on our website or the sales hotline +44 (0) 1425 204 445.
Is it safe to shop online?
Yes, we use an independent secure payment system and the site is secured with an SSL (a Secure Sockets Layer, which is standard security technology for establishing an encrypted link between a server and a client).
Are your products in shops?
Yes, we are in stores around the world in 35 countries. For information on which stores sell Proviz in your country you can contact the distributor in your country.
What Size shall I buy?
Each product page has a Size Guide tab under the Add to Basket button containing relevant measurements and sizing information. If there isn't a size guide it is because it is a one size fits all product.
Which Jacket or Gilet should I buy, there seem a lot?
We have pulled together a compehensnsive buying guide for both jackets and gilets, showing the different features of each to help make your decision.
Do Proviz products come with a guarantee/warranty?
Yes, there is a 12 month warranty on all products.
How do I deal with a Warranty issue?
If you have a warranty issue please contact [email protected].
How do I wash my Proviz Clothing?
Please look at the washing label on the product and follow the instructions carefully, you can also see the general washing guides here.
Can I return my goods?
Yes, you can return your goods up to 14 days after receipt so long as they have not been used and are in perfect condition with their original packaging and any labels and hangtags still attached. Please see our returns policies for further information on returning products from UK and International returns.
How will my products be sent?
We have different postage options, from standard mail to courier. You can select which one you want at checkout. For further information on postage options please see our Delivery Information.
How much does postage cost?
It varies depending on which postage options you choose and which country your order is being sent to. For further information on postage costs please see our Delivery Information.
When will my product arrive?
It varies depending on which postage options you choose and which country your order is being sent to. For further information on delivery times please see Delivery Information.
Can I order over the phone?
Yes, please call our experienced team on +44 (0) 1425 204 445 who can process orders as well as answer any questions.
What are your terms and conditions?
Our terms and conditions are set out in our terms and conditions section.
Do prices on the website include VAT?
Yes, prices on the website include all relevant VAT charges. However, for deliveries outside the UK and EU you may be required to pay any other applicable sales tax or customs duty charges in your own country.
How do I use a promotional code?
All valid promotional codes can be used on checkout at the basket stage, there is a discount code box you put the code into and apply it there.
Can I use more than one promotional code?
No, you can only use one at a time.
Can I use a promotional code at any time and on any item?
So long as the code is still valid you can use it on any full price item. If there is a special promotion on or an item is already discounted then the code cannot be used and may be temporarily deactivated during the promotion.
Do I have to create an account to shop on the Proviz website?
No you don’t, but if you do you don’t have to re-enter your details next time you shop.
If a product says out of stock will it be coming in soon?
If you like a product that is out of stock please email [email protected] and we can let you know when it will be due in or you should be able to sign up on the actual product to be alerted when the size or product is back in stock.
Do you run competitions?
Yes, we regularly run competitions on our facebook page.
Do you have gift vouchers?
Not currently but we will be introducing them soon.
Do you offer Gift Boxes?
Not currently but we will in the future.
Can I change my order if it has not been dispatched?
Yes you can, please contact the sales hotline on +44 (0) 1425 204 445 to see whether your order has been dispatched and to request any changes.
Is it possible to customise your products?
What do I do if I purchased my Proviz Product from an Independent retailer, not the Proviz Website online and I want to exchange it?
If you have purchased from another independent retailer you will need to speak to them directly with any questions.
Are there repair patches available if I have an accident?
Unfortunately we don't provide these.
If i have removed the tags, can I return it?
Unfortunately not, our returns policy strictly says no tags should be removed, so please keep the tags on when trying the products on.
Do you have Trade Accounts?
Yes, please email trad[email protected] for further information.
Do you run an affiliate programme?
Yes, please email [email protected] for more information.
Do you support charities?
Yes we support World Bicycle Relief, we match customers donation on checkout. It is a brilliant charity where Bicycles are really making an impact. We also support various Charity events and support people fundraising for them by helping with kit for training.
Do you give discounts for companies and organisations?
Yes we do, please email [email protected]
Do you have a refer-a-friend scheme and how does it work?
Yes, we have a refer-a-friend scheme. If you like us enough to recommend us we’ll happily give your friends an introductory discount and give you a thank you. What we offer changes over time so please click here to go to the current refer-a-friend scheme.
Our refer-a-friend scheme enables you to share with your friends using your name. This means that you can simply tell your friends to come to Proviz and enter your name and they’ll be given their discount code.
You can also recommend us by link, email, on Facebook or on Twitter.
I’ve been referred to Proviz by a friend and they said I just need to enter their name to get a discount that they offered me. Where can I do this?
You can do this as you’re buying from us during the checkout process. There is a link just above the voucher code box during checkout saying "Been referred by a friend?". Alternatively you can click here to enter your friend’s name.
Once you've confirmed the friend who referred you, you will be able to access your reward. You can then enter this code in the voucher code box as you’re buying.I’ve referred someone.
How do I know whether they’ve bought anything and whether I’ve got a reward?
We will email you as soon as any rewards are due. The email will have come from [email protected] as Mention Me are the company who manage our refer-a-friend scheme for us.
It is also possible to see the status of your referrals on your dashboard. You can find a link to your sharing dashboard at the bottom of the email you receive when you sign up for our refer-a-friend scheme.