We endeavour to dispatch all orders from our UK Warehouse within 24 hours (Monday to Friday). During peak periods of November to January, please allow a few extra days. Proviz deliver to all countries worldwide with delivery options as detailed below.
United Kingdom
Includes Channel Islands & Isle of Man
| Delivery Type | Cost | FREE Delivery on orders over |
Delivery Service | Delivery Times |
|---|---|---|---|---|
| Tracked Delivery | £2.95 | £75 | Royal Mail | Normally 2-3 Working Days |
| Expedited Delivery | £3.45 | N/A | Royal Mail | Normally 1-2 Working Days |
| Express Courier * | £3.95 | N/A | DPD | Normally 1 Working Day |
* Orders must be placed placed before 12:00pm GMT for targetted next working day UK delivery. Please note that despatches only take place Monday to Friday and that deliveries are not guaranteed to take place on weekends.
DPD next day isn't available on orders from Channel Islands, Northern Ireland, Scottish Highlands, Scottish Islands and Isle of Man, there is an express courier option at checkout but it may take a day more.
Europe
All orders are sent by a DPD, DHL, Fedex or UPS courier depending on the final destination.
Post Brexit, if you are ordering from a country in the EU (including Ireland) please order from our EU Website which dispatches from our EU Warehouse, ensuring your won't be charged any duty and your order should arrive smoothly.
| Delivery Type | Cost | FREE Delivery on orders over |
Delivery Times* |
|---|---|---|---|
| Tracked Courier | £5 | £100 | Normally 3-5 Working Days |
| Expedited Courier | £7.50 | N/A | Normally 3-4 Working Days |
| Express Courier | £15 | N/A | Normally 2-3 Working Days |
*These are estimates and may vary depending on which country you are in.
Rest of the World
All orders are sent by a DHL, Fedex or UPS courier depending on the final destination. Please note that orders are sent from the UK and may incur Customs Import Taxes upon arrival. We recommend checking with your local customs office to establish whether fees will apply and how much they may be.
| Delivery Type | Cost | FREE Delivery on orders over |
Delivery Times* |
|---|---|---|---|
| Tracked Courier | £7.50 | £100 | Normally 7-10 Working Days |
| Expedited Courier | £10 | N/A | Normally 4-6 Working Days |
| Express Courier | £25 | N/A | Normally 2-3 Working Days |
*These are estimates and may vary depending on which country you are in. Please note that due to the current Covid-19 situation, deliveries may be subject to delays.
Tracking
- After your order has been shipped you will receive an email which contains the link to the online tracking of the chosen delivery service.
- Please be aware that it might take up to 24 hours from the receipt of your shipping confirmation email before the online tracking is visible.
- If you have chosen DPD for express courier in UK, you will get an email or text showing an hour delivery slot.
- If you are a registered customer you can also see the shipping information in your account.
- Please note, you can not link an order retrospectively to an account to view tracking. To be able to view an order in your account you need to set up an account at the time of ordering (if it is your first order), or if you are a returning customer you need to be signed in to your account when placing your order.
Click and Collect
Proviz has teamed up with Hub-Box to offer UK Customers a convenient nationwide Click and Collect Service, please click here for more details.
Free Returns
We're happy to offer a free exchange or refund on undamaged items, for more information go to Returns page
Lost Items
The delivery services will not deem a parcel to be lost until it has been in the postal system for a period of 14 days for UK orders and 20 working days for International orders. Although it is unlikely deliveries will take this amount of time we are unable to despatch a replacement or issue a refund until this period of time has elapsed. If you have ordered an item which may not fit in your post box please check that your local post office is not holding it for collection.
Return to Sender
Please ensure you provide accurate address details or, if you select a tracked or courier service, please make sure someone will either be available to sign for the delivery or able to collect the parcel from the delivery company within a good time so that your delivery is not returned to us. If it is returned to us because you have provided the incorrect address or are unable to accept a tracked or courier delivery we will charge for redelivery.
Delivery Policy
Further information on our delivery policy is set out in our Terms and Conditions of Sale.
