Returns, Refunds and Exchanges
Festive Period: Returns and Exchanges
During the lead-up to Christmas we extend the returns period to allow for orders given as gifts to be exchanged. The last day for Christmas gifts to be returned to our warehouses is Monday, 15th January. After this date, we will not be able to accept returns/exchanges.
We're happy to offer an exchange or refund on undamaged items. If you wish to return an item for a refund or exchange please email [email protected], quoting your order number, to advise us what you would like to do.
When returning an item please ensure all packaging, labelling or hangtags are fully attached and the items are in a perfect unsoiled condition (as new) then send them to:
Please ensure you include in your package your order number and, if you wish to exchange your item for a different size, the new size that you would like to change to.
If you would like an exchange to be sent to a different address please email the new address to [email protected] in good time and we will do our best to change this. We cannot accept a new address by note received with your returned goods.
You are entitled to return your product for refund or exchange within 14 days of receipt.
You will need to pay all delivery costs of returning the goods.
If you have any questions, please do not hesitate to call our Customer Services Team on +44 (0) 1425 204 445 (open Monday-Friday 9am-5pm GMT and closed weekends and Bank Holidays) or email [email protected].
WORLDWIDE RETURNS (OUTSIDE UK)
Good News, if you have ordered from one of these countries:
Australia, Austria, Bulgaria, Belgium, Canada, Czech Republic, Denmark, Estonia, Finland, France, Greece, Germany, Hong, Kong, Hungry, Ireland, Israel, Italy, Latvia, Lithuania, Netherlands, New Zealand, Portugal, Poland, Romania, Russia, Slovenia, Slovakia, Spain, Sweden, USA.
We've made returning your items even easier and cheaper through our partner, ReBOUND. If you return with ReBOUND, you will be able to pay for your return postage online, print out your local return label and ReBOUND will keep you informed on your parcels return journey. We recommend using the ReBOUND return service for your returns by visiting the Proviz REBOUND Returns Portal.
To return a product, you do not need to call or email us, just follow these simple steps:
-Go to ReBOUND returns and click "Get Started".
-Enter your order number and choice of postcode, email address or phone number. Your order number can be found in your order confirmation email or the invoice included in your parcel.
-Select a return method that suits your needs. We recommend that you select one of the tracked options to enable you to check the progress of your return.
-Confirm your sender address, phone number and email address. ReBOUND will send your return confirmation to the email address provided. The email will contain links to track your return shipment and a copy of your unique return label (so that you can print out your label at a later date if you do not currently have access to a printer).
-Proceed with the payment.
-Print your label and attach it on the parcel.
If your country is not listed or you would like to return your product another way, please email [email protected] quoting your order number, state the reason for your return and then send direct to:
Please note Rebound Returns is an International Returns Portal for customers with addresses outside of the UK, customers with UK addresses can't be processed using Rebound Returns and need to to return their goods as detailed in the UK returns section above.
We can only give refunds for goods that are returned in a perfect unsoiled condition and with all packaging, labelling and hangtags fully attached.
We aim to process any refund due to you within 14 days of the day we received your returned goods. In most cases, we should be able to do this sooner, however, please do bear with us during peak sales periods. We aim to make refunds using the same method you used to pay for your purchase.
If your order qualified for a free gift (see Offers & Free Gifts) and you are returning all of the items you ordered but do not also return the free gift we will deduct the price of the free gift from any refund amount (unless you notified us when making the order that you did not want the gift).
For further information on our refunds policy please see our Terms and Conditions of Sale.