Returns, Refunds and Exchanges
Pre-Returns Check: If you wish to exchange your order that you have received, we are only able to exchange the size or colour of the product you originally ordered. We are not able to exchange from one product (eg a backpack) to another (eg a jacket). If you wish to change to a new product, please return your original order where you will refunded and make a new order on our website for the new product.
We're happy to offer an exchange or refund on undamaged items FREE OF CHARGE if you have ordered from Australia or New Zealand.
We've made returning your items even easier through our partner, ReBOUND who have revolutionised International returns and a service used by some of the largest global brands. If you return with ReBOUND, you just print out your local return label and ReBOUND will keep you informed on your parcels return journey. We recommend using the ReBOUND return service for your returns by visiting the Proviz REBOUND Returns Portal.
If you have received a free promotional product with your order, it is important to note you must return it if you are sending your product back for a refund. If we do not receive it we will assume you wish to keep it and the amount (price on our website) deducted from your refund. Please do not return it if you are exchanging your product.
To return a product, you do not need to call or email us, just follow these simple steps:
-Go to ReBOUND returns and click "Get Started".
-Enter your order number and choice of postcode, email address or phone number. Your order number can be found in your order confirmation email or the invoice included in your parcel.
-Select a return method that suits your needs and ensure you fully complete the ReBound form - this is important especially if you are exchanging your product so we know what to send you in return. We recommend that you select one of the tracked options to enable you to check the progress of your return.
-Confirm your sender address, phone number and email address. ReBOUND will send your return confirmation to the email address provided. The email will contain links to track your return shipment and a copy of your unique return label (so that you can print out your label at a later date if you do not currently have access to a printer).
-Print your label and attach it on the parcel.
Pre-Returns Check: If you wish to exchange your order that you have received, we are only able to exchange the size or colour of the product you originally ordered. We are not able to exchange from one product (eg a backpack) to another (eg a jacket). If you wish to change to a new product, please return your original order and make a new order on our website for the new product.
If your country is not listed above or you would like to return your product another way, you will need to pay all shipping costs of returning the goods, please email [email protected] quoting your order number, state the reason for your return and then send direct to:
Please ensure you include in your package your order number and, if you wish to exchange your item for a different size, the new size that you would like to change to.
If you would like an exchange to be sent to a different address please email the new address to [email protected] in good time and we will do our best to change this. We cannot accept a new address by note received with your returned goods.
When returning an item please ensure all packaging, labelling or hangtags are fully attached and the items are in a perfect unsoiled condition (as new).
You are entitled to return your product for refund or exchange within 30 days of receipt.
If you have any questions, please do not hesitate to call our Customer Services Team on +44 (0) 1425 204 445 (open Monday-Friday 9am-5pm GMT and closed weekends and Bank Holidays) or email [email protected].
We can only give refunds for goods that are returned in a perfect unsoiled condition and with all packaging, labelling and hangtags fully attached.
You will receive an email notifying you when your order has been received by our warehouse, it will then be forwarded to the returns team to be checked in and you will receive another email once your return item has been checked in - we aim to process any refund due to you within 14 days of the date you receive the 2nd email. In most cases, we should be able to do this sooner, however, please do bear with us during peak sales periods. We aim to make refunds using the same method you used to pay for your purchase.
Only the cost of the goods will be refunded. We will not refund any delivery charges.
For further information on our refunds policy please see our Terms and Conditions of Sale.