Returns Policy
Items can be returned within 30 days of receipt for a refund or exchange* providing they are returned in a perfect unsoiled (as new) condition and with all packaging, labelling and hangtags fully attached.
*Exchanges: We can only exchange an item to the same product in a different size or colour. If you wish to change to a new product, please return your original order for a refund and place a new order on our website for the new product. If you would like an exchange to be sent to a different address please email the new address to [email protected] in good time and we will do our best to change this. We cannot accept a new address by note received with your returned goods.
Please note that if you purchased your item from an independant / third party retailer (not directly via the Proviz website), you will need to liaise with them directly regarding any return/ refund/ warranty queries.
FREE RETURNS AUSTRALIA & NEW ZEALAND
Head to our Proviz REBOUND Returns Portal to register your return.
We have partnered with ReBOUND who have revolutionised International returns and are used by some of the largest global brands.
You will need to enter your order number, which can be found on your order confirmation email, and either your postcode, email address or phone number (as listed on your order). Confirm your sender address, phone number and email address. ReBOUND will send your return confirmation to the email address provided; the email will contain links to track your return shipment and a copy of your unique return label. Then select a return method that suits your needs; we recommend that you select one of the tracked options to enable you to check the progress of your return.
You can then track the progress of your international return here.
Other Countries
If you have ordered outside of Australia or New Zealand or you would like to return your product another way, you will need to pay all shipping costs of returning the goods, please email [email protected] quoting your order number, state the reason for your return and then send direct to:
Proviz Returns
C/O i-Fulfilment
The Runway
Christchurch
Dorset
BH23 4FL
UNITED KINGDOM
Please ensure you include in your package your order number and, if you wish to exchange your item for a different size, the new size that you would like to change to.
RETURN TIMEFRAMES
Once a return has been delivered at our warehouse, our Returns Team aim to unpack and check all returns within the shortest delay possible but please note that during busy periods it may take a few days. You will be informed by email as soon as your return has been processed.
We kindly ask to allow for longer processing times over the Christmas/ New Year period.
If you requested a refund, you can subsequently expect to receive this within 14 days. We aim to make refunds using the same method you used to pay for your purchase. Please note that only the cost of the goods will be refunded, we will not refund any delivery charges.
If you requested an exchange, you will be notified by email as soon as your new item has been despatched. If your desired item is out of stock, we will inform you.
For further information on our refunds policy please see our Terms and Conditions of Sale.
If you received a faulty item, please refer to our FAQs.
If you have any questions, please do not hesitate to contact our Customer Suppport Team at [email protected].
