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Delivery Information and Tracking

- We endeavour to dispatch all orders from our UK Warehouse within 24 hours (Monday to Friday)
- Proviz deliver to all countries worldwide with delivery options as detailed below.

United Kingdom

Delivery Type Cost FREE Delivery
on orders over
Delivery Service Delivery Times
Standard Delivery £3.50 £50 Royal Mail (48 hr) 2-4 Days
Tracked Delivery £5 £65 Royal Mail Tracked (48 Hr) 2-4 Days
Express Courier * £7.50 N/A Interlink 1-2 Days

* Next day delivery option to the UK is only guaranteed if order is placed before 12:00 GMT

Christmas Period - in the run up to Christmas, standard delivery times can increase due to the delivery companies carrying many times their usual volumes. If you wish to guarantee a delivery in the lead up to Christmas we advise selecting a 'Tracked Delivery' or 'Express Courier' when you place your order. For those last minute shoppers, you will need to have placed your order by midday on Thursday, 22nd December and choose an 'Express Courier' in order to receive your order in time for Christmas - please note, we can not be held responsible for any delivery issues a delivery company may have in the lead up to Christmas.

Europe

Delivery Type Cost FREE Delivery
on orders over
Delivery Service Delivery Times
Standard Delivery £5 £70 Royal Mail Intl Standard 3-6 Days
Tracked Delivery £9 £90 Royal Mail Intl Tracked 3-6 Days
Express Courier £15 N/A DHL Express 2-3 Days

 

Christmas Period - in the run up to Christmas, standard delivery times can increase due to the delivery companies carrying many times their usual volumes. If you wish to guarantee a delivery in the lead up to Christmas we advise selecting a 'Tracked Delivery' or 'Express Courier' when you place your order. 

Rest of the World

Delivery Type Cost FREE Delivery
on orders over
Delivery Service Delivery Times
Standard Delivery £7.50 £70 Royal Mail Intl Standard 5-10 Days
Tracked Delivery £12 £90 Royal Mail Intl Tracked 5-10 Days
Express Courier £20 N/A DHL Express 2-3 Days

 

* Christmas Period - in the run up to Christmas, standard delivery times can increase due to the delivery companies carrying many times their usual volumes. If you wish to guarantee a delivery in the lead up to Christmas we advise selecting a 'Tracked Delivery' or 'Express Courier' when you place your order. 

Tracking

  • After your order has been shipped you will receive an email which contains the link to the online tracking of the chosen delivery service.
  • Please be aware that it might take up to 24 hours from the receipt of your shipping confirmation email before the online tracking is visible.
  • If you are a registered customer you can also go see the shipping information in your account.

Delivery Policy

Royal Mail will not deem a parcel to be lost until it has been in the postal system for a period of 14 days (UK) and 20 working days for International orders. Although it is highly unlikely deliveries will take this amount of time we are unable to despatch a replacement or issue a refund until this period of time has elapsed. If you have ordered a large item, please check that your local post office is not holding it for collection.

The prices payable for goods which are the subject of your order are as set out on the Website.

You may be required to pay extra for delivery depending on the total value of your order and where you live and it might not be possible for us to deliver to some locations. Our delivery charges are set out on the website.

We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate; if a parcel is returned to us because you did not give us the correct address, we will charge for the parcel to be sent out to you again.

If you choose to use a tracked service or courier service it is your responsibility to ensure that there is somebody to sign for and take delivery of the goods from the delivery service used. If a parcel is returned to us because you are not in and you do not arrange with the delivery company for a repeat delivery or you do not pick up the goods from the delivery company in good time (delivery company will leave details) , we will charge for a repeat delivery.

You will become the owner of the goods you have ordered when they have been fully paid for by you and they have been dispatched to you. Once the goods are delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

Your Order will be fulfilled by the delivery date set out in the order confirmation email or, if no delivery date is specified, then within 30 days of the date of your Order, unless there are exceptional circumstances. If the goods (or substitute goods) are unavailable so that we cannot deliver it to you within 30 days of your Order, we will contact you and either agree a later delivery date or permit you to cancel your order, in which case we will refund all monies paid in accordance with our refunds policy.